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Privacy Policy

Last Updated: October 8, 2025

1. Introduction

Welcome to Prayas Table Tennis Academy. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our services, website, or facilities.

By enrolling in our academy or using our services, you agree to the collection and use of information in accordance with this policy. We respect your privacy rights and are committed to maintaining the confidentiality of your personal data.

2. Information We Collect

We collect various types of information to provide and improve our services:

  • Personal Information: Name, date of birth, gender, contact details (+91 93126 23237 | +91 79821 42182, [email protected])
  • Guardian Information: For minors, we collect parent/guardian name and contact information
  • Medical Information: Health conditions, allergies, medications, and emergency contact details
  • Financial Information: Payment details, transaction history, and billing information
  • Training Data: Attendance records, performance metrics, skill assessments, and progress reports
  • Media Content: Photos and videos taken during training sessions, events, and tournaments
  • Technical Data: IP address, browser type, device information when using our website or online services

3. How We Use Your Information

Your information is used for the following purposes:

  • To process your membership registration and enrollment
  • To schedule and manage training sessions and classes
  • To communicate important updates, schedule changes, and academy news
  • To process payments and maintain financial records
  • To ensure safety and provide appropriate medical assistance if needed
  • To track progress and provide personalized coaching recommendations
  • To organize tournaments, events, and competitions
  • To improve our services and training programs
  • To comply with legal obligations and maintain records
  • To promote our academy through marketing materials (with your consent)

4. Information Sharing & Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operations (payment processors, software platforms)
  • Legal Requirements: When required by law, court order, or government regulations
  • Tournament Organizations: When you participate in external competitions that require registration details
  • Emergency Situations: With medical professionals or emergency services when necessary for your safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

We ensure all third parties maintain appropriate security measures and confidentiality obligations.

5. Data Security

We implement robust security measures to protect your personal information:

  • Secure storage of physical documents in locked cabinets with restricted access
  • Encrypted digital storage systems with password protection
  • Regular security audits and updates to our systems
  • Staff training on data protection and confidentiality
  • Limited access to personal information on a need-to-know basis
  • Secure payment processing through certified payment gateways

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

  • Active Members: Information is retained throughout your membership period
  • Former Members: Records are kept for up to 7 years for legal and accounting purposes
  • Medical Records: Retained as per medical record-keeping requirements
  • Financial Records: Maintained for tax and audit purposes as required by law
  • Marketing Materials: Photos and videos are retained unless you request removal

After the retention period, we securely delete or anonymize your information.

7. Your Rights & Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Objection: Object to the processing of your information for certain purposes
  • Restriction: Request restriction of processing in certain circumstances
  • Portability: Request transfer of your data to another organization
  • Withdraw Consent: Withdraw consent for marketing communications or media usage at any time

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Children's Privacy

We take special care to protect the privacy of minors (under 18 years of age):

  • Parental or guardian consent is required for enrollment of minors
  • We collect only necessary information for training and safety purposes
  • Parents/guardians have the right to review, correct, or delete their child's information
  • Media consent must be provided by parents/guardians for minors
  • We comply with applicable child protection laws and regulations
  • Parents/guardians can contact us to exercise rights on behalf of their children

9. Cookies & Website Tracking

Our website uses cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Necessary for website functionality and security
  • Analytics Cookies: Help us understand how visitors use our website
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Track effectiveness of our advertising campaigns (with consent)

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

10. Marketing Communications

We may send you marketing communications about:

  • New training programs and coaching opportunities
  • Upcoming tournaments and events
  • Special offers and promotions
  • Academy news and achievements

You can opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in our emails
  • Contacting us directly with your request
  • Updating your communication preferences in your account settings

Note: You will still receive essential communications about your membership and services.

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of significant changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending an email notification to registered members
  • Displaying a notice at our academy premises

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Prayas Table Tennis Academy
+91 93126 23237 | +91 79821 42182

We will respond to your inquiries within 30 days. For urgent privacy concerns, please mark your communication as "Urgent - Privacy Matter."